Refund & Cancellation Policy
KOOL TOUR AND TRAVELS PRIVATE LIMITED strives to maintain a transparent and customer-friendly cancellation policy. All refund requests must be communicated to us in writing via email.
Standard Cancellation Charges
| Time of Cancellation | Cancellation Charge |
|---|---|
| 30 days or more prior to departure | 25% of the total tour cost |
| 15 to 29 days prior to departure | 50% of the total tour cost |
| 7 to 14 days prior to departure | 75% of the total tour cost |
| Less than 7 days / No show | 100% of the total tour cost (No Refund) |
Refund Process
Approved refunds will be processed within 10-15 working days. The refund amount will be credited back to the original source of payment. Bank charges and credit card convenience fees are non-refundable.
Flight & Train Tickets
Cancellation for flight and train tickets will strictly follow the respective airline or railway policies. Our service fee for the booking remains non-refundable.